Technical Support Engineer

Salary: £40,000 – £45,000

Location: Antrim or Cookstown, Northern Ireland – Hybrid and Flexible

The Company

An award-winning Cyber Security and IT Managed Service Provider is looking for a Technical Support Engineer to join their growing Support team based in Antrim or Cookstown.

The business offers a mix of in-office and home-based working, allowing you to work from the comfort of your own home. While the MSP has offices throughout Ireland, Northern Ireland, and Scotland.

The business prides itself on the quality of it’s work, and currently holds exclusive partnerships with Veeam and Dell in the Northern Ireland region. Which means you will have the opportunity and support to pursue certifications that will be a real boost to your career.

You will also have plenty of opportunities to progress quickly as the business continues to grow: As well as having plenty of opportunities to work with new and emerging tech, with full training and development support.

Technical Support Engineer Role Overview

As Technical Support Engineer you will be a key part of the team, split across leading troubleshooting, support, managed services and customer engagement management. Your responsibilities will also include:

• Manage ticket requests, troubleshoot major incidents, and resolve complex technical issues around enterprise networks and network security.
• L2/3 support across the scope of manager services.
• Consultations with customers.
• Some exposure to project management.
• Your work will be primarily focused around O365, VMWare, and Networking.

Skills and Experience required for the Technical Support Engineer:

The business will actively support you to earn any new certifications that you choose to pursue. The business does ask that you have:

• Previous experience in L2/3 support in a Managed Services environment.
• Experience working closely with clients/ customers.
• Experience working with Windows Serve and Virtualisation.
• Communication skills, both written and verbal.
• The ability to communicate effectively with both technical and non-technical personnel.

Company Benefits

• Commitment to supporting your work-life balance.
• Hybrid and flexible working, adaptable to your needs.
• Learning and development opportunities, with support for earning industry certifications.
• 30 days holiday, increasing with years of service and a day off for your birthday.
• Medical cover.
• Life insurance.
• Regular social events.