Technical Service Manager

Job Title: Technical Service Manager

Location: Remote (Ideally Yorkshire Based)

Salary: £45,000 – £65,000 basic + package

The Company

A fast growing, managed service provider is looking to add to their operational delivery team. They offer full managed services, across Data Centre Network, Infrastructure, Converged Infrastructures and Enterprise Networks. With accreditations and partnerships across Cisco and Microsoft, they lead the way in providing professional and managed service solutions to their growing client base.

About the Technical Service Manager role

As the Technical Service Manager, the right person will be responsible for the overseeing and leadership of a team of Technical Consultants. This position will be internally facing with some client contact, with a focus on supporting the professional services team with Delivery, Service Provision, Service Management, Change Management and Team Management with an emphasis on delivery processes.

• Lead a team of technical consultants to deliver network infrastructure and managed technical solutions
• Service Provisioning and Service Delivery
• Project Management
• Change Management with a good understating of delivery process
• Technical understanding of Network, Infrastructure and Cloud Technologies
• Ability to interphase with technical and non-technical staff
• Working closely with technical and non-technical stakeholders

Skills & experience required for the Technical Service Manager

• MUST be based in the North of England, ideally within travel distance of Leeds when required
• Minimum 3 years experience in working across Technical Leadership
• A background in Project Management and or delivery management would be useful
• Managed Service or Solutions Provider background desirable, or being part of a medium to large business where you were delivering multiple work streams / projects
• Experienced in leading a team of technical delivery engineers
• ITIL, Prince 2 certifications or equivalent is a bonus
• Comfortable in front of board members and working at board level
• Must be able to interphase with both technical and non-technical customers