Service Desk Team Lead

Service Desk Team Lead

Salary: £400 a day

Status: Inside IR35

Location: Reading – Hybrid

Duration: 6 months

The Company

An award-winning Service Provider is seeking Service Desk Team Lead to work on a hybrid model of 3 days a week in the office their easily accessible office in Reading.

The business is focussed on providing services to local businesses, authorities, real estate, and residential housing: Giving you a variety in the work you do, and the clients and customers you work with, meaning you won’t get siloed in your work.

The business prides itself on offering support with earning vendor specific certifications, as a part of the supportive and collaborative company culture that makes this business exciting to be a part of for the length of your contract. The business is currently going through a company transformation to help advance them forward in the future.

Service Desk Team Lead Role

The Service Desk Team Lead will be a key part of the team, focussing directly on leading the 1^st line time in triaging and support internal tickets acting as the first point of contract. The right person will be able to troubleshoot issues across Office 365, Microsoft Suite, and Licensing.

Day-to-Day Responsibilities

• Act as the first point of contract for the 1^st line team.
• Ensure tickets are logged and issues are escalating to the senior team.
• Manage incoming support tickets when required, whilst also working proactively.
• Provide regular professional, frequent and relevant customer communication.

Your Experience

• 1 years’ experience working in a team leadership-based role.
• Experience triage and logging tickets.
• Knowledge of Office 365, MAC’s, and the Full Microsoft Suite.
• Ideally have worked within a busy support desk.
• Must be able to interphase with both technical and non-technical customers.

If you are a Service Desk Team Lead looking for your next contract environment, please get in touch. If you are a strong first line Support Engineer looking to be given exposure leadership while multiple technologies, we would love to hear from you.