Service Desk Team Lead Job in Manchester | Hybrid | Dynamic Search

Service Desk Team Lead

  • Salary:
    £30,000 - £33,000
  • Job type:
  • Posted:
    2 years ago
  • Category:
    Network Jobs
  • Deadline:
    7th July 2023

Job Title: Service Desk Team Lead

Location: Manchester/ Hybrid

Salary: £30,000 – £33,000


The Company

My client is an industry leading Cisco Gold Partner who specialise in Enterprise Networks, Network Security and Managed Services to a large enterprise customer base. With a well established Network Operations and Service Desk team, they are looking to onboard a knowledgeable and experienced leader, with a strong technical background.


The Role

The Service Desk Team Lead will be a key part of the business, with a focus on delivering technical support to a wide variety of customers, with an additional task to support and lead a lively service desk and NOC team.


Service Desk Team lead Overview:

  • Level 2 support across Cisco R&S and Fortinet
  • Lead a busy Service Desk Team across level 2
  • Support and train junior members of the team
  • Support customers with issues and queries across routers, switches, firewalls and access points
  • Fault find, resolution of issues, and proactive support across technical issues


Skills / Experience required for the Service Desk Team lead:

  • 3 years’ experience working in an MSP or ISP environment
  • Identifiable experience in working in a team lead or managerial role
  • Cisco LAN/WLAN and WAN background
  • CCNA, and/or Fortinet NSE4
  • Have customer liaising experience
  • Must be able to interphase with both technical and non-technical customers.

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