Service Desk Team Lead

Job Title: Service Desk Team Lead

Location: Manchester/ Hybrid

Salary: £30,000 – £33,000

The Company

My client is an industry leading Cisco Gold Partner who specialise in Enterprise Networks, Network Security and Managed Services to a large enterprise customer base. With a well established Network Operations and Service Desk team, they are looking to onboard a knowledgeable and experienced leader, with a strong technical background.

The Role

The Service Desk Team Lead will be a key part of the business, with a focus on delivering technical support to a wide variety of customers, with an additional task to support and lead a lively service desk and NOC team.

Service Desk Team lead Overview:

• Level 2 support across Cisco R&S and Fortinet
• Lead a busy Service Desk Team across level 2
• Support and train junior members of the team
• Support customers with issues and queries across routers, switches, firewalls and access points
• Fault find, resolution of issues, and proactive support across technical issues

Skills / Experience required for the Service Desk Team lead:

• 3 years’ experience working in an MSP or ISP environment
• Identifiable experience in working in a team lead or managerial role
• Cisco LAN/WLAN and WAN background
• CCNA, and/or Fortinet NSE4
• Have customer liaising experience
• Must be able to interphase with both technical and non-technical customers.