Service Desk Engineer

Job Title: 2nd Line Service Desk Engineer

Location: London

Salary: £30,000 + Package

The company

A Managed Service Provider (MSP) is seeking a Service Desk Engineer to work out of their easily accessible London Office. The MSP have a work hard play hard attitude with multiple incentives to achieve. With a relaxed office environment and beer fridge on hand, it’s an exciting place to be.

About the Service Desk Engineer role

The Service Desk Engineer will be a key part of the support and build teams. You will have a good understanding of supporting customers directly and have an eagerness to learn. You will report directly to the Line Manager and have multiple opportunities to grow and develop your skills.

• Working with both technical and non-technical staff, you will be involved in supporting new services, assisting on configurations, and working on all systems, covering set-ups and storage back-ups.
• Your key focus is to provide support to act as the first response to escalations, as well as assist the senior engineers with new builds and installations.

Skills & experience

• 2 years experience working with VMware
• Experience working with vSphere
• Experience working with Veeam, and providing Storage Backups
• Have a good understanding of TCP/IP, DNS, and network related issues
• Have experience supporting Office 365
• Ideally have Managed Service experience
• Have customer liaising experience
• Must be able to interphase with both technical and non-technical customers