Service Designer

Job Title: Service Designer

Location: Remote

Salary: £45,000 – £60,000

The company

An excellent opportunity has arisen for an experienced Service Designer to join one of the UK’s leading network and communications managed service providers. You will work as part of a forward-thinking solutions provider, designing Managed Service solutions to solve complex customer problems. This company pride themselves on employee retention, offering an abundance of training and development opportunities and the chance to upskill in new technologies or services.

About the Service Designer role

As a Service Designer, you will have a responsibility to ensure that the client receives services to their agreed deliverable’s and to the required standard of quality, within specified SLA’s. As well as working in a customer-facing role, defining services, and advising customers on the service solutions the organisation can offer.

• You will support the business with service transition and defining “what good looks like”
• Help the business define their service offering, reviewing and developing service catalogues as well as bespoke services

Skills and experience

• Min 3 years experience within a Service Delivery/Service Design role for a Managed Service Provider
• Understanding of requirement for service catalogues
• Excellent understanding of IT Managed Services including Networking, Unified Communications or security
• Experience of business change and transformation
• Approachable and dedicated candidate with great communication skills
• Have experience managing the implementation and update of services governance/methodology
• Solid commercial understanding with the ability to work out costing
• Good understanding of Service Management principles – ITIL etc.
• Must be eligible for SC Clearance
• Service Designer – ITIL, Managed Services, Service Design, Service Delivery, Service Management