Service Delivery Manager

Job Title: Service Delivery Manager

Location: Home Based (Travel into the Leeds office once a week)

Salary: £35,000 – £50,000

The Company

A leading technology organisation that prides itself on delivering service excellence across all of its key technology verticals. The company is a Managed Service provider with an abundance of high profile clients. The services delivered are mission-critical and carry varying levels of complexity. This company prides themselves on employee development and offers an abundance of development opportunities and career direction.

The Service Delivery Manager role

The Service Delivery Manager will lead client engagement and have the responsibility to ensure that the client receives services to their agreed deliverables and to the required standard of quality, within specified SLA’s.

• To be fully accountable for the management of services being delivered to multiple customers
• Complete monthly quarterly and annual service review
• Be responsible for the continual service improvement
• Have input into commercial reviews
• Lead the implementation of new services and governance
• Lead and develop key stakeholder relationships

Skills / Experience required for the Service Delivery Manager

• Min 4+ Years’ experience within a Service Delivery/Service Management role for an IT or security Managed Service Provider
• Good understanding of IT Managed Services, Network Services, Infrastructure Services or Cloud Services
• Experienced in managing multiple customers
• Have experience managing the implementation and update of services governance/methodology
• Excellent customer facing experience
• Approachable and dedicated candidate with great communication skills
• Good understanding of Service Management principles – ITIL etc.