Service Architect

Job Title: Service Architect

Location: Manchester

Salary: £45,000 – £70,000 + bonus

The company

An excellent opportunity has arisen for an experienced Service Architect to join one of the UK’s leading network and communications managed service providers. You will work as part of a forward thinking digital transformation business, designing Managed Service solutions to solve complex customer problems. This company pride themselves on employee retention, offering an abundance of training and development opportunities and the chance to upskill in new technologies and services.

About the Service Architect role

Our client is looking to hire an experienced Service Architect into their Managed Services division. As a Service Architect, you will lead client engagement and have a responsibility to ensure that the client receives services to their agreed deliverable’s and to the required standard of quality, within specified SLA’s. As well as working in a customer-facing role, defining services, working on tenders and advising customers on the service solutions the organisation can offer.

• You will have customer-facing responsibility for developing service definition
• A key element will be working with customers and supporting pre sales efforts, this will be in the form of RFP / RFI’s and tender responses
• You will support the business with service transition and defining “what good looks like”
• Help the business define their service offering, reviewing and developing service catalogues as well as bespoke services
• You must be comfortable in front of customers and other business units, as building relationships and leveraging them will be a key element of this role

Skills & experience required for the Service Architect

• Min 3+ years’ experience within a Service Architect / Service Design position within a services business
• Understanding of requirements for developing service catalogues
• Excellent written English as you will be writing RFP / RFI’s and tenders
• Excellent understanding of IT Managed Services including network or cloud services
• Experience of business change and transformation
• Approachable and dedicated candidate with great communication skills
• Have experience managing the implementation and update of services governance/methodology
• Solid commercial understanding with the ability to work out costing
• Good understanding of Service Management principles – ITIL etc.