Senior IT Support Engineer

Senior IT Support Engineer

Salary: £38,000 

Location: London, United Kingdom

The Company

An award-winning Managed Service Provider (MSP) is seeking a Senior IT Support Engineer to work out of their easily accessible office in London. While primarily office based, this role will require some travel to client site.

The business works across SME to large enterprise project delivery, primarily working with multiple vendors, including Cisco, VMWare, and Microsoft. Because of these partnership with key vendors, you’ll have the opportunity to work with the latest technologies such as Modern Workplace, Azure and Intune.

Meaning you’ll be working on the latest and newest technology on the market that will be a huge benefit for your career. Additionally, you’ll receive all the support you need for earning additional certifications and for general training with these software’s. The business understands that giving you the tools you need to find success in your career is key to ensuring you’re happy in your role.

Senior IT Support Engineer Role Overview

As Senior IT Support Engineer, you will be a core part of the team. You work will be to focus on Supporting and Troubleshooting of Infrastructure Technologies. Additionally, your responsibilities will include:

• Troubleshooting issues across Windows Servers, Microsoft Stack, and Networking, working with multiple key vendors.
• Delivering across SME and large enterprise sites.
• Visit customers and support with technical issues.
• Manage incoming support tickets, whilst also working proactively.
• Provide regular professional, frequent and relevant customer communication.

Skills and Experience required for the Senior IT Support

You will have the opportunity to gain valuable, career enhancing experience working with the latest technology on the market. The business does ask that you have:

• 2 years’ experience working in an Infrastructure Support based role.
• Experience working with Windows Server, Microsoft Stack and knowledge of Networking.
• Knowledge of 2 or more industry leading vendors.
• Ideally have Managed Service experience.
• Must be able to interphase with both technical and non-technical customers.

Company Benefits

• Private medical insurance benefits.
• Employee Assistance Programme.
• Regular training and support with earning vendor certifications.
• Regular company socials.
• Employee shareholder scheme.