Senior Application Support Engineer

Location: London (Hybrid)

Salary: Up to £65,000

The Company

A Service Integrator is seeking a Senior Application Support Engineer to work as part of their Platform support team liaising with customers on a daily basis. The Service Integrator have a core focus on data storage, data management, and also implementing their own innovative solutions.

The businesses head office is based in Central London, where they have a work hard play hard attitude. The business is passionate about the training of their team, and you will have a personal progression plan to support your professional development.

The Role

As the Senior Application Support Engineer, you will be a key part in supporting customer infrastructure platforms. The role requires strong experience working with customers directly, as well as part of a team. You will work closely with the Line Manager and have multiple opportunities to learn from them as you grow and develop your skills.

Senior Application Support Engineer Overview:

• Be responsible for taking customer requirements from the service catalogue and translating them into solutions.
• Your key focus will be to build and monitor customer services, support customers, and act as an escalation point for other members of the team,
• Lead the Managed Service team including 3^rd line in technical requirements, fault fixes and responses.
• Working with both Technical and Non-technical staff: You will be involved in setting up new services, building new equipment, assisting on configurations, and working in multiple environments.

Skills / Experience required for the Senior Application Support Engineer:

Your personal development and ongoing training will be a key focus for the business. The business does however ask that you have:

• Experience working for customers.
• Experienced with Operating systems such as Linux and Windows.
• Strong technical experience AWS and Networking.
• Have experience working with Kubernetes.
• Must be able to interphase with both technical and non-technical customers.
• Any experience with Security would be beneficial.

If you are a Senior Application Support Engineer with experience in an SP environment, with a good understanding of Supporting customers, or if you are an Application Support Engineer looking to move into a senior role, please feel free to apply.