Professional Services Engineer

Job Title: Professional Services Engineer

Location: Birmingham

Salary: £35,000 – £45,000

Type: Full Time, Permanent

The Company

A highly accredited and award-winning Managed Service Provider (MSP) is seeking a Professional Services Engineer. They work across SME to large enterprise project delivery, primarily working with multiple vendors, including Cisco, VMware, and Microsoft. They work with the latest technologies and deliver across a variety of functions from Professional Services, Communications, Cyber Security and Cloud, and a full managed service portfolio.

The Role

The Professional Services Engineer will be a key part of the team, focusing directly on the Support and Troubleshooting of Infrastructure Technologies. The right person will be able to deliver projects, troubleshoot issues across Windows Servers, virtualisation tools, and storage, working with multiple key vendors. This will be delivered across SME and large enterprise sites.

Professional Services Engineer Overview

• Support and troubleshoot Infrastructure solutions directly and alongside Senior support staff and engineers and Sales teams across Microsoft, VMWare, and NetApp
• Manage incoming support tickets, whilst also working proactively
• Provide regular professional, frequent and relevant customer communication
• Delivery support and delivery of Microsoft OS, Servers, Virtualisation, storage, backup, and cloud

Skills / Experience required for the Professional Services Engineer

• 2 years’ experience working in a project delivery based role
• Experience working across Cisco, Windows Server, VMWare, Cloud, and storage
• Ideally, have Managed Service experience
• Strong storage experience or understanding
• Must be able to interphase with both technical and non-technical customers.

If you are a 1st to 2nd line engineer looking to move into a mixed role in an MSP environment, please get in touch. If you are an Infrastructure Engineer looking to be given exposure to working with multiple technologies, we would love to hear from you.