NOC Team Lead

Job Title: NOC Team Lead

Location: Manchester

Salary: Up to £30,000 – £35,000

The Company

An Internet Service Provider (ISP) is seeking a NOC Team Lead to work out of their easily accessible office, near Manchester. The ISP has a work hard play hard attitude with multiple incentives to achieve. They work across high availability and low-latency networks. Working on the latest next gen tech, there is a huge opportunity to learn new stuff.

The NOC Team Lead Role

The NOC Team Lead will be a key part of the team, leading a team of 4 engineers in supporting and resolving issues for medium to large enterprise clients. The right person will be in a split role, making sure the team has what they need, working to SLAs, ensuring clients are happy, as well as working across 1st and 2nd line network support.

• Key focus to lead and motivate a team of NOC Engineers
• Be the customers’ central point of contact, from initial query to final resolutions
• Manage and troubleshoot all issues
• Working with both technical and non-technical staff, you will be involved in supporting new services, assisting on configurations, network monitoring, trip and alarm tracking, basic diagnostics, troubleshooting, and connecting devices
• Your key focus is to provide support to act as the first response to escalations, as well as assisting the senior engineers

Skills & Experience required for the NOC Team Lead

• 2 years experience working in a team lead position
• Have 4-5 years of experience working in network support
• Experience working with Juniper, Brocade, Extreme, and/or Cisco
• A strong understanding of OSPF and BGP
• An understanding of MPLS networks
• Experience working with Avaya, VoIP, and security
• Have a good understanding of WAN protocols, routing protocols, and switching
• Ideally have Managed Service experience
• Have customer liaising experience
• Must be able to interphase with both technical and non-technical customers

If you are a NOC Team Lead, Junior Manager, or a 1st/2nd Line Support Engineer with leadership experience in an ISP environment, or if you are a Support Engineer looking to move into a Service Provider environment, please feel free to apply.