Location: Manchester, Greater Manchester M1
Salary: £30,000 – £35,000 per year
Type: Permanent, Full-time

The Company

An Internet Service Provider (ISP) is seeking a NOC Team Lead to work out of their easily accessible office, in Manchester. The ISP has a work hard play hard attitude with multiple incentives to achieve. They work across high availability and low-latency networks. Working on the latest next-gen tech, there is a huge opportunity to learn new stuff.

About the Role

The NOC Team Lead will be a key part of the team, leading a team of 4 engineers in supporting and resolving issues for medium to large enterprise clients. The right person will be in a split role, making sure the team has what they need, working to SLAs, ensuring clients are happy, as well as working across 1st and 2nd line network support.

NOC Team Lead Overview

• Key focus to lead and motivate a team of NOC Engineers
• Be the customers’ central point of contact, from initial query to final resolutions
• Manage and troubleshoot all issues
• Working with both Technical and Non-technical staff, you will be involved in supporting new services, assisting on configurations, and working on all systems, Network Monitoring, trip and alarm tracking, basic diagnostics, troubleshooting and connecting devices.
• Your key focus is to provide support to act as the first response to escalations, as well as assisting the senior engineers

Skills / Experience required for the NOC Team Lead

• 2 years’ experience working in Team lead position
• Have 4-5 years’ experience in working in network support
• Experience working with Juniper, Brocade, Extreme and/or Cisco
• A Strong understanding of OSPF and BGP
• An understanding of MPLS networks
• Experience working with Avaya, VoIP and security
• Have a good understanding of WAN protocols, routing protocols, switching
• Ideally have Managed Service experience
• Have customer liaising experience
• Must be able to interphase with both technical and non-technical customers

If you are a NOC Team Lead, Junior manager, 1st/2nd line support engineer with leadership experience and experience in an ISP environment, or if you are a Support Engineer looking to move into a Service Provider environment, please feel free to apply.