NOC Team Lead Jobs in Manchester | IT Jobs | Dynamic Search Solutions

NOC Team Lead

  • Salary:
    £30,000 - £35,000
  • Job type:
    Permanent
  • Posted:
    2 years ago
  • Category:
    Network Jobs
  • Deadline:
    26th February 2021

NOC Jobs

Job Title: NOC Team Lead

Location: Manchester, Greater Manchester

Salary: £30,000 – £35,000 per year

Type: Permanent, Full-time

 

The company

An Internet Service Provider (ISP) is seeking a NOC Team Lead to work out of their easily accessible office in Manchester. The ISP has a work hard play hard attitude with multiple incentives to achieve. They work across high availability and low-latency networks. Working on the latest next-gen tech, there is a huge opportunity to learn new stuff.

 

About the NOC Team Lead role

The NOC Team Lead will be a key part of the team, leading a team of 4 engineers in supporting and resolving issues for medium to large enterprise clients. The right person will be in a split role, making sure the team has what they need, working to SLAs, ensuring clients are happy, as well as working across 1st and 2nd line network support.

  • Key focus to lead and motivate a team of NOC Engineers
  • Be the customers’ central point of contact, from initial query to final resolutions
  • Manage and troubleshoot all issues
  • Working with both technical and non-technical staff, you will be involved in supporting new services, assisting on configurations, and working on all systems: network monitoring, trip and alarm tracking, basic diagnostics, troubleshooting and connecting devices.
  • Your key focus is to provide support and act as the first response to escalations, as well as assisting the senior engineers

 

Skills & experience required for the NOC Team Lead

  • 2 years experience working in a team lead position
  • Have 4-5 years’ experience in working in network support
  • Experience working with Juniper, Brocade, Extreme and/or Cisco
  • A strong understanding of OSPF and BGP
  • An understanding of MPLS networks
  • Experience working with Avaya, VoIP and security
  • Have a good understanding of WAN protocols, routing protocols and switching
  • Ideally have managed service experience
  • Have customer liaising experience
  • Must be able to interphase with both technical and non-technical customers

 

location

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