NOC Team Lead

Job Title: NOC Team Lead

Location: Manchester, Greater Manchester

Salary: £30,000 – £35,000 per year

Type: Permanent, Full-time

The company

An Internet Service Provider (ISP) is seeking a NOC Team Lead to work out of their easily accessible office in Manchester. The ISP has a work hard play hard attitude with multiple incentives to achieve. They work across high availability and low-latency networks. Working on the latest next-gen tech, there is a huge opportunity to learn new stuff.

About the NOC Team Lead role

The NOC Team Lead will be a key part of the team, leading a team of 4 engineers in supporting and resolving issues for medium to large enterprise clients. The right person will be in a split role, making sure the team has what they need, working to SLAs, ensuring clients are happy, as well as working across 1st and 2nd line network support.

• Key focus to lead and motivate a team of NOC Engineers
• Be the customers’ central point of contact, from initial query to final resolutions
• Manage and troubleshoot all issues
• Working with both technical and non-technical staff, you will be involved in supporting new services, assisting on configurations, and working on all systems: network monitoring, trip and alarm tracking, basic diagnostics, troubleshooting and connecting devices.
• Your key focus is to provide support and act as the first response to escalations, as well as assisting the senior engineers

Skills & experience required for the NOC Team Lead

• 2 years experience working in a team lead position
• Have 4-5 years’ experience in working in network support
• Experience working with Juniper, Brocade, Extreme and/or Cisco
• A strong understanding of OSPF and BGP
• An understanding of MPLS networks
• Experience working with Avaya, VoIP and security
• Have a good understanding of WAN protocols, routing protocols and switching
• Ideally have managed service experience
• Have customer liaising experience
• Must be able to interphase with both technical and non-technical customers