NOC Manager job in Cheshire | £50,000 | Dynamic Search

NOC Manager

  • Location:
  • Salary:
    £45,000 - £50,000
  • Job type:
    Permanent
  • Posted:
    2 weeks ago
  • Category:
    Network Jobs
  • Deadline:
    11th May 2023

Job Title: NOC Manager

Location: Cheshire

Salary: £45,000 – £50,000

 

The Company

Our client is a fast growing, Cisco Partner who specialises in Cisco DNAC, Enterprise Networks and Managed Services to a large enterprise customer base. With a well established NOC team, they are looking to onboard a knowledgeable and experienced leader, ideally with a technical background.

 

NOC Manager Roles & Responsibilities

The NOC Manager will be a key part of the business, with a focus on delivering operational management to a lively service desk and NOC team, whilst managing customer SLAs, with an understanding of ITIL.

  • Manage a busy NOC Team with a variety of skill sets at various levels.
  • Support and train junior members of the team.
  • Work closely with customers to deliver service agreements, and discuss SLAs.
  • Deliver appraisals, 121s and reviews.
  • Interview and hire new members of the team.

 

Skills & Experience

  • 5 years of experience working in an MSP environment.
  • Identifiable experience in working in a team lead or managerial role.
  • Cisco LAN/WLAN background.
  • Ideally have Managed Service experience.
  • Have customer liaising experience.
  • Must be able to interphase with both technical and non-technical customers.

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