NOC Engineer (Cisco R&S, Security, WAN, VoIP)

NOC Engineer (Up to £25k+ on call) – Support, Operations Support, Configuration, Set-up, Back-up, Troubleshooting Escalation, Cisco R&S, Security, WAN, VoIP, Voice, Avaya

The Company

A Managed Service Provider (MSP) is seeking a NOC Engineer to work out of their easily accessible office, near Manchester. The MSP has a work hard play hard attitude with multiple incentives to achieve. Working on the latest next-gen tech, there is a huge opportunity to learn new stuff.

The Role

The NOC Engineer will be a key part of the team, supporting and resolving issues for medium to large enterprise clients. As a Customer Experience Engineer, you will have a good understanding of Supporting customers directly, and have an eagerness to learn. You will report directly to the Line Manager and will have multiple opportunities to grow and develop your skills.

NOC Engineer Overview:

• Working with both Technical and Non-technical staff, you will be involved in supporting new services, assisting on configurations, and working on all systems, Network Monitoring, trip and alarm tracking, basic diagnostics, troubleshooting and connecting devices.
• Your key focus is to provide support to act as the first response to escalations, as well as assisting the senior engineers

The Person

Skills / Experience required for the NOC Engineer:

• 2 years’ experience working in network support
• Experience working with Juniper, Extreme and/or Cisco
• Experience working with Avaya, VoIP and security
• Have a good understanding of WAN protocols, routing protocols, switching
• Ideally have Managed Service experience
• Have customer liaising experience
• Must be able to interphase with both technical and non-technical customers.

If you are a NOC Engineer, or a 1^st/2^nd line support engineer with experience in an MSP environment, with a good understanding of supporting Networks, or if you are a Support Engineer looking to move into a Service Provider environment, please feel free to apply.