NOC Engineer (Cisco R&S, Security, WAN, VoIP)

Job Title: NOC Engineer

Location: Manchester

Salary: £25,000 + on call

The company

A Managed Service Provider (MSP) is seeking a NOC Engineer to work out of their easily accessible office near Manchester. The MSP has a work hard play hard attitude with multiple incentives to achieve. Working on the latest next-gen tech, there is a huge opportunity to learn new stuff.

About the NOC Engineer role

The NOC Engineer will be a key part of the team, supporting and resolving issues for medium to large enterprise clients. As a NOC Engineer, you will have a good understanding of supporting customers directly, and have an eagerness to learn. You will report directly to the Line Manager and will have multiple opportunities to grow and develop your skills.

Working with both technical and non-technical staff, you will be involved in supporting new services, assisting on configurations, and working on all systems; network monitoring, trip and alarm tracking, basic diagnostics, troubleshooting and connecting devices.

Your key focus is to provide support to act as the first response to escalations, as well as assisting the senior engineers.

Skills & experience required for the NOC Engineer

• 2 years’ experience working in network support
• Experience working with Juniper, Extreme and/or Cisco
• Experience working with Avaya, VoIP and security
• Have a good understanding of WAN protocols, routing protocols, switching
• Ideally have Managed Service experience
• Have customer liaising experience
• Must be able to interphase with both technical and non-technical customers