NOC Engineer (2nd Line)

  • Location:
  • Salary:
    £30,000 - £33,000
  • Job type:
    Permanent
  • Posted:
    9 months ago
  • Category:
    Network Jobs
  • Deadline:
    18th March 2021

NOC Engineer (2nd Line)

Location: Kent, Greater London

Salary: £33,000 per year

Type: Permanent, Full-time

 

NOC Engineer – CCNA, Support, Operations Support, Configuration, Set-up, Back-up, Troubleshooting Escalation, Cisco R&S, Linux, Virtualisation, LAN/WAN, Scripting.

 

The Company

We have a NOC Engineer opportunity in Kent, for a fast-growing tech company with offices throughout the UK, Europe, and the USA who are looking to expand their operations team. They are looking for a 2nd line NOC Analyst to help support the operations. They primarily work with transport companies, bus, rail, and tram, across the UK.

 

About the Role

The NOC Engineer will be a key part of the team, supporting resolving issues for medium to large enterprise clients. As a NOC Engineer, you will have a good understanding of Supporting customers directly and have an eagerness to learn. You will report directly to the Line Manager and will have multiple opportunities to grow and develop your skills.

 

NOC Engineer Overview

Working with both Technical and Non-technical staff, you will be involved in supporting new services, assisting on configurations, and working on all systems, Network Monitoring, trip and alarm tracking, basic diagnostics, troubleshooting and connecting devices.

Your key focus is to provide support to act as the first response to escalations, as well as assisting the senior engineers.

 

Skills / Experience required for the NOC Engineer

  • 2 years’ experience working in network support
  • Ideally CCNA certification
  • Experience working with Cisco
  • Experience working with Linux
  • Virtualisation, Scripting and Server knowledge
  • Have a good understanding of LAN/WAN protocols, routing protocols, switching
  • Ideally, have Managed Service experience
  • Have customer liaising experience
  • Must be able to interphase with both technical and non-technical customers

 

If you are a NOC Engineer, or a 1st/2nd line support engineer with experience in an MSP environment, with a good understanding of supporting Networks, or if you are a Support Engineer looking to move into a Service Provider environment, please feel free to apply.

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