Network Support Engineer

My client is a fast-growing IT Managed Service Provider who specialise in the delivery of IT Managed Services to a variety of market sectors. My client pride themselves on employee development, including paid for certifications and training allowance.

My client is looking or a Network Support Engineer to join their Network Operations Centre team. As a Network Support Engineer working in their support centre, you will support the monitoring and management of my client’s internal network, as well as supporting key client across both their Enterprise network environment.
The main responsibilities in the role will be identifying, diagnosing, managing, and resolving incidents, minimising the impact of any network outage and customer downtime. You will be expected to ensure that customer SLA’s are achieved for all services using Network Monitoring and end-to-end Incident Management processes.

Roles and Responsibilities

• Network Monitoring, Incident Management, Incident Diagnosis and Incident Resolution within SLA
• Customer facing proactive support
• Project support
• Provide regular updates to ticketing systems whilst progressing incidents through to resolution
• Keep abreast with new network technology supported by the Support Centre

Skills and Experience

• CCNA level network engineer
• Must be eligible for SC clearance
• Experience of working within a Network Management or Operations Centre environment.
• Good understanding of Enterprise Networking Principals – OSPF, BGP etc.
• Experience with SD technologies, not limited to but including ACI, SDA or SD-WAN
• Experience with network monitoring tools
• Experience of trouble-ticketing systems
• Excellent written and oral communication skills
• LAN and WAN troubleshooting skills

Network Support Engineer – Cisco, CCNA, CCNP, Network Support