My client is a fast-growing IT Managed Service Provider who specialise in the delivery of IT Managed Services to a variety of market sectors. My client pride themselves on employee development, including paid for certifications and training allowance.
My client is looking or a Network Support Engineer to join their Network Operations Centre team. As a Network Support Engineer working in their support centre, you will support the monitoring and management of my client’s internal network, as well as supporting key client across both their Enterprise network environment.
The main responsibilities in the role will be identifying, diagnosing, managing, and resolving incidents, minimising the impact of any network outage and customer downtime. You will be expected to ensure that customer SLA’s are achieved for all services using Network Monitoring and end-to-end Incident Management processes.
Roles and Responsibilities
Skills and Experience
Network Support Engineer – Cisco, CCNA, CCNP, Network Support