Network Support Engineer

Salary: £45,000 + £5,000 On Call Allowance

Location: Cheshire – Hybrid Working

A fast growing, managed service provider is looking for a Network Support Engineer to join their Managed Service team based in Cheshire. The business works in a hybrid manner, split between in-office, from home, and on-site visits. This role comes with on-call shifts: You will, however, be provided a generous on-call allowance for any outside of hours support work.

The business offer full managed services, across Enterprise Networks, Next Gen Security, Cyber and Cloud. With accreditations and partnerships across Cisco, they lead the way in managed service security solutions.

This role is offering you the opportunity to work with the very latest technology from Cisco, including the likes of Cisco DNAC, ISE and SD-Access: You will also have the opportunity to work with Next Gen Firewalls such as FirePOWER. The business also offers support with earning Cisco certifications that will support your work, making this role a huge career progression opportunity for a Network Support Engineer.

Network Support Engineer Role

As Network Support Engineer, you will play a key part in the team, with a focus on delivering high level support, troubleshooting of issues and consultation of next gen solutions to mid enterprise clients. You will work with a variety of technologies from Cisco and Fortinet, including Networking, Next-Gen firewalls, and Software Defined Networks. Additional responsibilities include:

• Support network solutions as part of the operational team across LAN and Network Security.
• Speak directly with end user, specifying their needs and providing high tier support.
• Project support.
• Working with Cisco technologies, including but not limited to: Cisco DNAC, ISE and SD-Access.
• Working with Next-Gen Firewalls such as FirePOWER.

Skills and Experience required for the Network Support Engineer:

This role comes with the opportunity for you to gain valuable experience for your career, working with the latest Next Gen Firewalls and Cisco technologies. The business does ask however that you have:

• MUST be UK based.
• 5 years’ experience working in managed services.
• Experience with Cisco, Fortinet, Checkpoint, or any other Network Security.
• Experience in working with Cisco Networks, ideally holding CCNA and/or CCNP, NSE4 or equivalent.
• Have customer liaising experience.
• Must be able to interphase with both technical and non-technical customers.