Network Operations Engineer (2nd Line)

Job Title: Network Operations Engineer (2nd line)

Location: London

Salary: Up to £40,000

The Company

A Global Internet Service Provider (ISP) is seeking a Network Operations Engineer to work out of their easily accessible London Site. With a state-of-the-art set-up, they have ensured that you feel at home working in their comfortable and welcoming office.

The Network Operations Engineer role

As the Network Operations Engineer, you will work as part of the 24/7 NOC team working on a 4 on 4 off shift pattern. Your daily tasks will include:

• Troubleshooting and resolving 2nd line support escalations
• Managing all network and server infrastructure by monitoring network status to ensure maximum network performance at all times
• Liaise with service partners and customers
• Escalate major issues to the 3rd Line
• Proactively handle support cases assigned to you

Network Operations Engineer Overview:

• Working with both technical and non-technical staff, as the key point of contact
• Monitor, investigate, and diagnose any issues with service partners and customers
• Ensure SLA’s are met, documentation is correct, and policies and procedures are in place

Skills & experience required for the Network Operations Engineer

• Hands-on experience working on multiple vendors including Cisco, Juniper, Brocade
• Have experience working in a Service Provider environment
• Previous experience monitoring, investigating, and diagnosing issues
• Have an understanding of OSPF, BGP
• Have an understanding of MPLS, in particular, VPLS and VLL
• Understand firewall policies and set up of VPN’s
• Must be able to interphase with both technical, and non-technical staff