IT Operations Manager

Location: Manchester – Hybrid

Salary: £65,000

The Company

An award-winning Cisco and Microsoft Partner are looking for an IT Operations Manager to join their fast-growing, industry-leading managed service and managed service security provider.

The business offers a variety of technical services across multiple technologies, and primarily delivers into mid and large-scale enterprise clients.

They have a keen focus on developing their staff by providing training and certifications to support your continuing development as a leader and manager in the technical team.

You will work closely with and be supported by the CEO, to lead a team of engineers across the network management team, support team and the businesses internal IT team.

About the IT Operations Manager role

As the new IT Operations Manager, you will manage and coordinate the Engineers across multiple teams. You will have the opportunity to work closely with customers and develop your consultancy skills. Your day-to-day responsibilities will include:

• Manage the network operations of the business, ensuring all customer and company equipment updates are installed and verified.
• Provide strategic and project management support to the CEO.
• Ensure projects run on-time, meeting deadlines and customer specifications.
• Acting as an escalation point for difficult or controversial calls/ tickets.
• Develop and implement processes to ensure on-going optimisation of IT systems and operations.
• Produce reports on team performance, to support the development and performance managements of the various IT teams you monitor.

Skills & experience

The business will support you with any additional training or certifications you choose to pursue that will benefit you in your work. They do ask that you have:

• Experience of working in a managed services environment is essential for this role.
• A strong technical background, with the drive to stay up-to-date on ever evolving technologies.
• A thorough understanding of networks, MS environments and cloud computing.
• Proven experience of managing 3^rd/ 2^nd line or a Network support team.
• Strong communication skills, as you form collaborative relationships with senior customers and internal stakeholders.
• Leadership and organisational skills, as you coordinate your efforts across multiple teams concurrently.
• Strong project management skills.