Infrastructure Support Engineer – Team Lead

Job Title: Infrastructure Support Engineer – Team lead

Location: Remote / Home Based

Salary: Up to £65,000

The Company

A Managed Service Provider (MSP) is seeking an Infrastructure Support Engineer / Team lead to work remotely in the UK. The MSP has offices all over the globe with their headquarters being based in Central London. They have a work hard play hard attitude with multiple incentives to achieve. With a passion to train and develop they will continually look to train and develop their staff with Certifications.

The Role

The Infrastructure Support Engineer / Team lead will be a key part of leading the managed service team support and services the customer’s infrastructure. The role requires an Infrastructure Support Engineer / Team lead, to have valuable experience working with customers directly, as well as leading teams. The Infrastructure Support Engineer / Team lead will report directly to the Line Manager and have multiple opportunities to grow and develop their skills.

Infrastructure Support Engineer – Team lead Overview

• Your key focus will be to build and monitor customer services, support customer’s, act as an escalation point for other members of the team,
• Lead the Managed Service team including 1st and 2nd line in technical requirements, fault fixes, and responses
• Ensure all SLA’s are met
• Support the line Manager in appraisals and team focus
• Working with both Technical and Non-technical staff, you will be involved in setting up new services, building new equipment, assisting on configurations, and working in multiple environments

Skills / Experience required for the Infrastructure Support Engineer – Team lead

• Experience working for a Managed Service Provider
• Experienced leading teams
• Strong technical experience of Servers including Microsoft and Windows
• Experience working with a range of Microsoft technologies including Office365 and Azure,
• Have experience working with SLA’s
• Have customer liaising experience
• Must be able to interphase with both technical and non-technical customers.
• Ideally be working towards Microsoft or Cisco Certifications

If you are an Infrastructure Support Engineer with experience in an MSP environment, with a good understanding of leading infrastructure teams, or if you are a Support Engineer looking to move into a team lead role, please feel free to apply.