Infrastructure Support Engineer

Job Title: Infrastructure Support Engineer

Location: Remote

Salary: £40,000 + benefits

The company

Our client is a leading Managed Service Provider that delivers end to end solutions across multiple technical stacks. Ranging from enterprise infrastructures, storage, building and delivering new virtual environments and a full managed service portfolio. They support mid to large enterprise companies, from councils, universities, schools and large office spaces.

About the Infrastructure Support Engineer role

The Infrastructure Support Engineer will be a key part of the team, primarily focusing on support and on-site installations. The right person will have extensive experience in installing and delivering infrastructure solutions across SME and large enterprise sites, working with VMware, Cisco, Storage technologies, O365 and Servers.

• Install/implement infrastructure solutions directly and alongside operational teams across virtual environments
• Deal with clients directly, identifying their needs and providing solutions
• Collaborate with consulting and architecture teams
• Delivery of Storage, O365, Server and VDI
• Work as an escalation point if needed and technical lead during incident management, providing training to junior staff

Skills & experience required for the Infrastructure Support Engineer

• 6+ years experience working in an MSP or ISP environment
• Microsoft, VMware or equivalent certified
• Experience working with mid to large enterprise environments
• Delivered over 30+ projects and solutions (including on-site installs)
• Have customer liaising experience
• Must be able to interphase with both technical and non-technical customers