Infrastructure Support Engineer

Salary: £32,000 

Location: High Wycombe – Hybrid

The Company

An award-winning Managed Service Provider (MSP) is seeking an Infrastructure Support Engineer to work out of their easily accessible office in High Wycombe.

This role will initially be 5 days a week in the office, with the option of progressing to hybrid working after your probationary period.

The business works across SME enterprise project delivery, primarily working with multiple vendors, including Cisco, VMWare, and Microsoft. They work with the latest technologies from these vendors, including Modern Workplace, Azure, and Intune.

The business prides itself on offering support with earning vendor specific certifications, that will be a huge help to your career moving forward.

The Role

The Infrastructure Support Engineer will be a key part of the team, focussing directly on Support and Troubleshooting of Infrastructure Technologies. The right person will be able to troubleshoot issues across Windows Servers, virtualisation tools, and storage, working with multiple key vendors. This will be delivered across SME and large enterprise sites.

Infrastructure Support Engineer Responsibilities

• Support and troubleshoot Infrastructure solutions directly and alongside Senior support staff and engineers and Sales teams across Microsoft, VMWare and NetApp
• Manage incoming support tickets, whilst also working proactively
• Provide regular professional, frequent and relevant customer communication
• Delivery support and delivery of Microsoft OS, Servers, Virtualisation, storage, backup, and cloud

Skills and Experience required for the Infrastructure Support Engineer

• 2 years’ experience working in an Infrastructure Support based role
• Experience working with Windows Server, VMWare, Cloud, and storage
• Knowledge of 2 or more industry leading vendors
• Ideally have Managed Service experience
• Strong storage experience or understanding
• Must be able to interphase with both technical and non-technical customers.

If you are a 1st to 2nd line support engineer looking to move into a mixed role in an MSP environment, please get in touch. If you are an Infrastructure Engineer looking to be given exposure to working with multiple technologies, we would love to hear from you.