Infrastructure Support Engineer

Salary: £35,000 – £40,000 

Location: Watford, United Kingdom

The Company

An award-winning Managed Service Provider (MSP) is seeking an Infrastructure Support Engineer to work out of their easily accessible office in Watford. While primarily office based, this role will require some travel to client site.

They work across SME to large enterprise project delivery, primarily working with multiple vendors, including Cisco, VMWare, and Microsoft. They work with the latest technologies from these vendors, including Modern Workplace, Azure and Intune. Meaning you’ll be working on the latest and newest tech and receive support for earning certifications and for general training with these software’s.

Infrastructure Support Engineer Role Overview

As Infrastructure Support Engineer, you will be a key part of the team, focussing directly on Support and Troubleshooting of Infrastructure Technologies. Additionally, your responsibilities will include:

• Troubleshooting issues across Windows Servers, virtualisation tools, and storage, working with multiple key vendors.
• Delivering across SME and large enterprise sites.
• Support and troubleshoot Infrastructure solutions directly and alongside Senior support staff and engineers and Sales teams across Microsoft, VMWare, and NetApp.
• Manage incoming support tickets, whilst also working proactively.
• Provide regular professional, frequent and relevant customer communication.
• Delivery support and delivery of Microsoft OS, Servers, Virtualisation, storage, backup, and cloud.

Skills and Experience required for the Infrastructure Support Engineer

• 2 years’ experience working in an Infrastructure Support based role.
• Experience working with Windows Server, VMWare, Cloud, and storage.
• Knowledge of 2 or more industry leading vendors.
• Ideally have Managed Service experience.
• Strong storage experience or understanding.
• Must be able to interphase with both technical and non-technical customers.

Company Benefits

• Private medical insurance benefits
• Employee Assistance Programme
• Regular training and support with earning vendor certifications
• Regular company socials
• Employee shareholder scheme

If you are a 1st to 2nd line support engineer looking to move into a mixed role in an MSP environment, or if you are an Infrastructure Engineer looking to be given exposure to working with multiple technologies, we would love to hear from you. Please apply and we will be in touch.