Infrastructure Support Engineer

Job Title: Infrastructure Support Engineer

Location: Newcastle (Flexible Working)

Salary: £32,000 – £38,000 + package

A fast-growing, managed service provider and value-added reseller is looking to expand their Support team. They offer fully managed services, across Cloud, Infrastructure, Hyper Converged Infrastructures and Enterprise Networks. With accreditations and partnerships across Microsoft VMware and Cisco, they lead the way in managed service solutions.

About the Infrastructure Support Engineer role

As the Infrastructure Support Engineer, you will champion the use of a variety of technologies, ranging from but not limited to O365, Cloud Services Azure, VMware, SAN and Networking. The primary function of the position will be to assist and support a variety of customers, from small and medium businesses to large enterprise clients.

• Support and troubleshoot issues across Office 365, Virtual and Network Environments
• Customer-facing, speaking with the end-user to resolve issues
• Proactive and reactive support, from 2nd line ticket incidents, to major incident resolution
• Advising customers on Microsoft and VMware’s latest products and services
• Keeping abreast of the latest technologies to hit the market
• Working with both technical and non-technical staff, you will create and confidently deliver technical presentations internally and externally

Skills & experience

• MUST be UK based
• Minimum of 3 years experience in working across a Service Desk, 2nd, or 3rd line environment
• Experience with O365, SAN Storage and Virtual Environments
• Ideally a background in working for a Managed Service Provider or experience in support across multiple sites
• Microsoft, VMware or equivalent certifications beneficial
• Have customer liaising experience
• Must be able to interphase with both technical and non-technical customers