Helpdesk Engineer

Job title – Helpdesk Engineer

Salary – £25,000

Location – Middlesbrough, United Kingdom

About The Company

An exciting opportunity has arisen for a Helpdesk Engineer to join the growing and successful support team of a Middlesborough-based IT Business Partner. The business prides itself on its professional and expert IT support, management services and solutions it offers to SMEs in the North-East of England.

This is an in-office role, with the potential to move into a hybrid position as you settle into the role. The business also offers funded training and support for earning certifications that will be a long-term benefit for your career.

Helpdesk Engineer Role

As the business’s newest Helpdesk Engineer, you will be the first point of contact for customers from a wide variety of industries. You will also be responsible for:

• Using a variety of tech to repair IT faults for customers using remote support tools.
• Build and repair PC/ Laptops.
• Have a strong pre-existing knowledge of a variety of hardware and software, with the drive to keep your expertise up-to-date.
• Collaborate and work effectively with 2^nd/ 3^rd line engineers when required.
• Provide a high level of customer service to the business’ customers.
• Escalating to senior members of the team when necessary.

Skills and Experience Required

Your professional development will be a focus for the business, as it offers funding for training, support with earning certifications, and learning new and emerging tech. The business does however ask that you have:

• Knowledge of Microsoft Desktop Operating Systems: Specifically, Windows 10/11.
• 2+ years in a similar helpdesk/ service-desk role.
• Strong server knowledge: Server 2022/ 2019/ DHCP/ DNS etc.
• A willingness to maintain your expertise with IT knowledge and qualifications.
• Strong ability to communicate, as you work closely with customers and with other members of the helpdesk team.