Helpdesk Engineer Job in Middlesbrough | Dynamic Search Solutions

Helpdesk Engineer

  • Salary:
  • Job type:
  • Posted:
    1 year ago
  • Category:
    Network Jobs
  • Deadline:
    29th April 2024

Job title – Helpdesk Engineer

Salary – £25,000

Location – Middlesbrough, United Kingdom


About The Company

An exciting opportunity has arisen for a Helpdesk Engineer to join the growing and successful support team of a Middlesborough-based IT Business Partner. The business prides itself on its professional and expert IT support, management services and solutions it offers to SMEs in the North-East of England.

This is an in-office role, with the potential to move into a hybrid position as you settle into the role. The business also offers funded training and support for earning certifications that will be a long-term benefit for your career.


Helpdesk Engineer Role

As the business’s newest Helpdesk Engineer, you will be the first point of contact for customers from a wide variety of industries. You will also be responsible for:

  • Using a variety of tech to repair IT faults for customers using remote support tools.
  • Build and repair PC/ Laptops.
  • Have a strong pre-existing knowledge of a variety of hardware and software, with the drive to keep your expertise up-to-date.
  • Collaborate and work effectively with 2nd/ 3rd line engineers when required.
  • Provide a high level of customer service to the business’ customers.
  • Escalating to senior members of the team when necessary.


Skills and Experience Required

Your professional development will be a focus for the business, as it offers funding for training, support with earning certifications, and learning new and emerging tech. The business does however ask that you have:

  • Knowledge of Microsoft Desktop Operating Systems: Specifically, Windows 10/11.
  • 2+ years in a similar helpdesk/ service-desk role.
  • Strong server knowledge: Server 2022/ 2019/ DHCP/ DNS etc.
  • A willingness to maintain your expertise with IT knowledge and qualifications.
  • Strong ability to communicate, as you work closely with customers and with other members of the helpdesk team.

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