Head of IT Operations

Salary: Up to £60,000

Location: Cheshire / Hybrid

The Company

An exciting opportunity has arisen for an organisation in Cheshire who are leading the way in providing data management systems for some of the biggest household names in the UK.

A company established for over 20 years, with offices located throughout the UK, is looking for an experienced Head of IT Operations to lead a team of 10, providing technical guidance and being responsible for budgets and costings, to join their outgoing and enthusiastic team.

The organisation works with market-leading technologies surrounding Software development, Cloud-based Solutions, and Automation. As the Head of IT Operations, you’ll have the opportunity to work with some of the largest enterprises in the country, working alongside multi-disciplined staff whilst leading them with the roll-out of automation, cloud, and Dev-ops!

Head of IT Operations Role & Responsibilities

• Managing a team of 8.
• Working with a variety of Tier 1 Clients across both public and private sector.
• You will be responsible for ensuring all incidents and problems are monitored and resolved within the arranged SLA timescale.
• Run CAB Meetings.
• Be involved in monitoring and running changes.
• Performing 1-2-1 reviews, appraisals for internal staff and setting targets
• Budgets and costing.
• When necessary, assisting the team with any issues surrounding a variety of tech, I.e., Azure and Cisco.

As the Head of IT Operations, you will have

• At least 2 years’ experience in Operations Management.
• Have experience within service delivery/Service management.
• Strong experience working within an IT services business.
• Previous technical experience with Microsoft suite, including Azure and O365, as well as Networks and Firewalls.
• Process-driven, personable and hold strong organisational skills.
• A passion for delivering customer excellence.
• You will have previous experience of conversing with technical and non-technical stakeholders.

Company Benefits

• Health and wellbeing support, with a health cash plan to support your health costs.
• Holiday purchase scheme, giving you flexibility to take longer holidays when you need to.
• Bespoke online training system.
• Discounted gym membership and a ride-to-work scheme.

If you are a Head of IT Operations with experience in the IT Sector, with a good high-level understanding of monitoring and changes, or if you are an Operations Manager looking to step up into a Head of IT Operations, please apply or get in touch with me at [email protected].