Field Support Engineer

Location:  Watford/London

Salary: £30,000 – £40,000 + Package

The Company

A fast-growing and focused IT value-added reseller is expanding their support team and are searching for Field, Junior, and Senior Support Engineers. The businesses core values are the exceptional level of service they offer to their customers in corporate and public sector organisations, as well as the support they offer their team.

The business offer services for hardware, software, networking, cloud, and support services, meaning you will have the opportunity to work on a variety of technologies: Giving you real variety in your work and the opportunity to continue to learn and progress quickly.

As the Senior Support Engineer

You will act as a technical escalation and project implementation for all managed services customers, as well as provide IT support. The role comes with hands-on experience in multiple technologies, will give you exposure to projects, and give you the opportunities to grow and develop your skills.

• You will manage your own diary travelling to multiple sites
• Maintain client systems, updating, adding to, and improving.
• Build, and configure new PCs, servers, and network devices to required specifications.
• Your key focus is to provide support to all act as the first response to escalations and assist the senior engineers.
• Working with both technical and non-technical staff, you will be involved in supporting both remotely and from the office.

Skills & Experience Required for the Support Engineer Rolle

• You must come from a Managed Service background
• Have experience working in the field before
• Have strong experience with the Microsoft Stack

• Be experienced with Microsoft 365
• Have experience with SharePoint

• Previous experience working in Networks and Servers
• Must be comfortable with liaising with C-Level staff.
• Must be able to interphase with both technical and non-technical staff.

What’s In It for You

• 20 days annual leave with an additional 10 personal days a year.
• Day off annually to work with a charity of your choice.
• Competitive workplace pension.

If you are a Senior Support Engineer with MSP experience and a good understanding of supporting both Networks and Infrastructure, or if you are a Support Engineer looking to move into a Senior position, please feel free to apply.