3rd Line Service Desk Engineer Job in Cheshire | Up to £40,000

3rd Line Service Desk Engineer

  • Salary:
    £35,000 - £40,000
  • Job type:
  • Posted:
    3 years ago
  • Category:
    Network Jobs
  • Deadline:
    30th June 2022

Job Title: 3rd Line Service Desk Engineer

Location: Cheshire

Salary: £30,000 – £40,000 basic + package


The Company

A fast-growing, managed service provider and value-added reseller is looking to expand their senior support team. They offer fully managed services, across Cloud, Infrastructure, Hyper-Converged Infrastructures, and Enterprise Networks. With accreditations and partnerships across Cisco and Microsoft, they lead the way in managed service solutions.


About the 3rd Line Service Desk Engineer role

As a 3rd Line Service Desk Engineer, you will champion the use of a variety of tech, ranging from but not limited to Office365, Dell, VMware, SAN, and Datacentre technologies. You will work alongside the sales and account teams in a technical capacity, fixing, supporting, troubleshooting, and delivering audits and assessments. The Senior Support Engineer will be the lead for support and customer consultation.

  • Deliver senior escalation support across various technologies, from Cisco and Dell Networking, Office 365, Virtual and Hyper-Converged environments
  • Speak directly with end-user, working with technical and non-technical customers
  • Keeping abreast of the latest technologies to hit the market
  • Working closely with technical and non-technical stakeholders


Skills / Experience required for the 3rd Line Service Desk Engineer

  • MUST be UK based
  • Minimum 3 years experience in working across an Infrastructure support role at a senior level
  • 3rd line support experience of Office 365, VMware, Hyper-V, and Horizon View OR Citrix RDS
  • At least 1 year of experience in a managed service capacity, or a commercial consulting role
  • Experience with SAN and Hyper-Converged Infrastructures
  • Microsoft, Cisco, and/or VMware certifications
  • Have customer liaising experience
  • Must be able to interphase with both technical and non-technical customers

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