3rd Line Service Desk Engineer

Job Title: 3rd Line Service Desk Engineer

Location: Cheshire

Salary: £30,000 – £40,000 basic + package

The Company

A fast-growing, managed service provider and value-added reseller is looking to expand their senior support team. They offer fully managed services, across Cloud, Infrastructure, Hyper-Converged Infrastructures, and Enterprise Networks. With accreditations and partnerships across Cisco and Microsoft, they lead the way in managed service solutions.

About the 3rd Line Service Desk Engineer role

As a 3rd Line Service Desk Engineer, you will champion the use of a variety of tech, ranging from but not limited to Office365, Dell, VMware, SAN, and Datacentre technologies. You will work alongside the sales and account teams in a technical capacity, fixing, supporting, troubleshooting, and delivering audits and assessments. The Senior Support Engineer will be the lead for support and customer consultation.

• Deliver senior escalation support across various technologies, from Cisco and Dell Networking, Office 365, Virtual and Hyper-Converged environments
• Speak directly with end-user, working with technical and non-technical customers
• Keeping abreast of the latest technologies to hit the market
• Working closely with technical and non-technical stakeholders

Skills / Experience required for the 3rd Line Service Desk Engineer

• MUST be UK based
• Minimum 3 years experience in working across an Infrastructure support role at a senior level
• 3rd line support experience of Office 365, VMware, Hyper-V, and Horizon View OR Citrix RDS
• At least 1 year of experience in a managed service capacity, or a commercial consulting role
• Experience with SAN and Hyper-Converged Infrastructures
• Microsoft, Cisco, and/or VMware certifications
• Have customer liaising experience
• Must be able to interphase with both technical and non-technical customers