3rd Line Network Engineer job in London | £55,000 | Apply online now

3rd Line Network Engineer

  • Location:
  • Salary:
    £55,000
  • Job type:
    Permanent
  • Posted:
    1 month ago
  • Category:
    Network Jobs
  • Deadline:
    13th April 2021

Job Title: 3rd line Network Engineer

Location: London

Salary: Up to £55,000

 

The Company

A global Internet Service Provider (ISP) is seeking a 3rd line Network Engineer to work out of their easily accessible London site. They have ensured that you feel at home working in their comfortable and welcoming office with a state-of-the-art set-up.

 

The 3rd Line Network Engineer role

As the 3rd line Network Engineer, you will work as part of the Networking support team. Your daily tasks will include:

  • Troubleshooting and resolving 3rd line support escalations
  • Managing all network and server infrastructure by monitoring network status to ensure maximum network performance at all times
  • Monitor, investigate, and diagnose any issues with service partners and customers
  • Escalate major issues to the 4th Line
  • Liaise with service partners and customers
  • Proactively handle support cases assigned to you
  • Working with both technical and non-technical staff as the key point of contact
  • Ensure SLA’s are met, documentation is correct, and policies/procedures are in place

 

Skills and experience required for the 3rd line Network Engineer

  • Hands-on experience working on multiple vendors including Cisco, Juniper, Brocade
  • Have experience working in a service provider environment
  • Previous experience monitoring, investigating, and diagnosing issues
  • Have an understanding of OSPF, BGP
  • Have an understanding of MPLS, in particular, VPLS and VLL
  • Understand firewall policies and set up of VPN’s
  • Must be able to interphase with both technical, and non-technical staff

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