2nd Line Support Engineer

2^nd Line Support Engineer

Salary: £275 a day

Status: Inside IR35

Location: Reading

Duration: 6 Months

2^nd Line Support Engineer Role and Responsibilities

As the 2^nd Line Support Engineer, you will be a key part of the Support team, focussing directly on troubling shooting and resolving tickets. This will include:

• Acting as the escalation point of contact for the internal team, dealing with the tickets that the 1^st Line Support Engineers are unable to.
• Troubleshooting and resolving technical issues.
• Managing incoming support tickets, whilst also working proactively.
• Providing regular professional, frequent and relevant customer communication.

Skills and Experience required for the 2^nd Line Support Engineer

The business will support you to work however is best for you, with hybrid working in a flexible environment. The business asks that you have:

• 3 years of experience working in an Infrastructure Support based role.
• Experience of the M365 suite.
• Knowledge of Office 365, Intune, and Autopilot.
• Experience of working within a busy support desk is advantageous.
• Must be able to communicate effectively with both technical and non-technical customers.
• Able to troubleshoot issues across Office 365, Autopilot, Intune, and Licensing.

The Company

An award-winning Service Provider is seeking a 2^nd Line Support Engineer to join their office in Reading for a 6-month contract.

The business focus on providing services to local businesses, authorities, real estate, and residential housing. The business prides itself on offering support with earning vendor specific certifications and are currently going through a company transformation to help advance the business forward, making this an exciting time to be a part of the development of the business.

If you are a 2nd Line Support Engineer looking for your next contract environment or if you’re looking to gain exposure to working with multiple technologies, please get in touch. We would love to hear from you.