Network Operations Engineer (2nd Line) job in London | £38,000

Network Operations Engineer (2nd Line)

  • Location:
  • Salary:
    £38,000
  • Job type:
    Permanent
  • Posted:
    3 weeks ago
  • Category:
    Network Jobs
  • Deadline:
    29th September 2022

Job Title: Network Operations Engineer (2nd Line)

Location: London

Salary: £38,000

 

The Company

A Global Internet Service Provider (ISP) is seeking a Network Operations Engineer / 2nd line to work out of their easily accessible London Site. With a state-of-the-art set-up, they have ensured that you feel at home working in their comfortable and welcoming office.

 

About the Network Operations Engineer role

As the Network Operations Engineer / 2nd line, you will work as part of the 24/7 NOC team working on a 4 on 4 off shift pattern. Your daily tasks will include:

  • Troubleshooting and resolving 2nd line support escalations
  • Managing all network and server infrastructure by monitoring network status to ensure maximum network performance at all times
  • Liaise with service partners and customers
  • Escalate major issues to the 3rd Line
  • Proactively handle support cases assigned to you

 

Overview:

  • Working with both technical and non-technical staff as the key point of contact
  • Monitor, investigate, and diagnose any issues with service partners and customers
  • Ensure SLA’s are met, documentation is correct, and policies and procedures are in place
  • Working on a 24×7, 4 on 4 off 12-hour shift pattern (nights and days)

 

Skills & experience required for the Network Operations Engineer

  • Hands-on experience working on multiple vendors including Cisco and Juniper
  • Have experience working in a Service Provider environment
  • Previous experience monitoring, investigating and diagnosing issues
  • Have an understanding of OSPF and BGP
  • Have an understanding of MPLS, VPLS and VLL
  • Understand firewall policies and set up of VPN’s
  • Must be able to interphase with both technical and non-technical staff

 

If you are a Network Operations Engineer with experience in a Service Provider environment and a high-level understanding of monitoring Networks, or if you are a Network Engineer looking to move into a service desk role, please feel free to apply.

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