Network Operations Engineer (2nd Line)

Job Title: Network Operations Engineer (2nd Line)

Location: London

Salary: £38,000

The Company

A Global Internet Service Provider (ISP) is seeking a Network Operations Engineer / 2nd line to work out of their easily accessible London Site. With a state-of-the-art set-up, they have ensured that you feel at home working in their comfortable and welcoming office.

About the Network Operations Engineer role

As the Network Operations Engineer / 2nd line, you will work as part of the 24/7 NOC team working on a 4 on 4 off shift pattern. Your daily tasks will include:

• Troubleshooting and resolving 2nd line support escalations
• Managing all network and server infrastructure by monitoring network status to ensure maximum network performance at all times
• Liaise with service partners and customers
• Escalate major issues to the 3rd Line
• Proactively handle support cases assigned to you

Overview:

• Working with both technical and non-technical staff as the key point of contact
• Monitor, investigate, and diagnose any issues with service partners and customers
• Ensure SLA’s are met, documentation is correct, and policies and procedures are in place
• Working on a 24×7, 4 on 4 off 12-hour shift pattern (nights and days)

Skills & experience required for the Network Operations Engineer

• Hands-on experience working on multiple vendors including Cisco and Juniper
• Have experience working in a Service Provider environment
• Previous experience monitoring, investigating and diagnosing issues
• Have an understanding of OSPF and BGP
• Have an understanding of MPLS, VPLS and VLL
• Understand firewall policies and set up of VPN’s
• Must be able to interphase with both technical and non-technical staff

If you are a Network Operations Engineer with experience in a Service Provider environment and a high-level understanding of monitoring Networks, or if you are a Network Engineer looking to move into a service desk role, please feel free to apply.