1st Line Team Lead

Location: Watford – Hybrid working

Salary: Up to £40,000 + Package

The Company

A global IT Managed Service Provider that prides itself on delivering world-class IT services and solutions is looking for a 1st Line Team Lead to join their Watford office on a hybrid and flexible working basis.

Their aim is to deliver exceptional service to our customers in corporate and public sector organisations: Delivering across a customer core Infrastructure, they offer services for hardware, software, networking, cloud, and support services.

1st Line Team Lead Role and Responsibilities

You will act as a technical escalation for the 1st line team and for all managed services customers, as well as provide IT support. The role comes with hands-on experience in multiple technologies, will give you exposure to projects, and give you the opportunities to grow and develop your skills.

• Maintain client systems, updating, adding to, and improving.
• Build, and configure new PCs, servers, and network devices to required specifications.
• Your key focus is to provide support to all act as the first response to escalations and assist the senior engineers.
• Working with both technical and non-technical staff, you will be involved in supporting both remotely and from the office.

Skills & Experience Required for the 1st Line Team Lead

• You must come from a Managed Service background.
• Have strong experience with the Microsoft Stack
• Be experienced with Microsoft 365
• Ideally have leadership experience
• Previous experience working in Networks and Servers
• Must be comfortable with liaising with C-Level staff.
• Must be able to interphase with both technical and non-technical staff.

Company Benefits

• Hybrid and flexible working.
• Regular company socials and events.
• Regular training and financial support with leading vendor certifications and technology.
• Medical insurance benefits.
• Employee Assistance Programme (EAP).
• Generous holiday allowance, with an additional day off on your birthday.
• Work with, and on, the latest tech on the market: That will be beneficial to developing your skills and for your career.

If you are a Senior Support Engineer with MSP experience and a good understanding of supporting both Networks and Infrastructure or if you are a Support Engineer looking to move into a Senior position, please feel free to apply.