1st Line Support Engineer

Job title: 1st Line Support Engineer

Salary: Up to £21k+ Package

Location: Liverpool, Merseyside

Type: Full Time, Permanent

Skills: Support, Desktop Support, Configuration, Set-up, Back-up, Troubleshooting Escalation, Windows Server, Active Director, Exchange, Office365, Windows, Managed Service Provider, Service Desk, Analyst.

The Company

A leading radio, telecommunications, and internet systems service provider is seeking a 1st line support Engineer to work out of their easily accessible Liverpool Office. The company are one of the leading providers of these services to some of the UK’s largest and most critical public services.

The Role

The 1st Line Engineer will be a key part of the team support and build teams. As a 1st Line Engineer, you will have a good understanding of Supporting customers directly and have an eagerness to learn. You will report directly to the Line Manager and have multiple opportunities to grow and develop your skills.

1st Line Engineer Overview

• Working with both Technical and Non-technical staff, you will be involved in supporting users at all levels, troubleshooting tickets, and escalating issues to the 2nd and 3rd lines
• Your key focus is to provide support to act as the first response to escalations, as well as assisting the senior engineers with new builds and installations

Skills / Experience required for the 1st Line Engineer

• Strong methodical approach in troubleshooting tickets
• Experience working with Active Directory
• Experience working with Exchange
• Have a good understanding of Windows Server and Office 365
• Experience in Bespoke applications, desktop, mobile, laptop support would be beneficial
• Ideally have Managed Service experience
• Have customer liaising experience
• Must be able to interphase with both technical and non-technical customers

If you are a 1st Line Support with experience in an MSP environment, with a good understanding of supporting infrastructures, or if you are a Support Engineer looking to move into a Service Provider environment, please feel free to apply.