Job Title: Service Now Consultant

Location: Home Based / Remote (Some travel to client site is required)

Salary: £70,000 – £80,000

The Company

A UK-leading IT Solution and Service Provider is looking for a Service Now Consultant to join their professional services, AI, and Automation team. The business offers AI, Automation, Cloud, and Security solutions to the UK public sector, delivering for customers and clients across the mid to large enterprise space.

They take pride in the great working environment and high levels of staff retention, thanks to their commitment to their team. While this is primarily a home-based role, you must be based in the UK as some travel to client sites will be required.

Service Now Consultant Role & Responsibilities

Solution Development – Acting as the in-house expert for ServiceNow solutions, you’ll design tailored approaches to address complex client requirements across the full range of ServiceNow applications. You’ll offer expert recommendations to ensure implementations align with both vendor guidelines and industry best practices.

Sales & Client Engagement – You’ll collaborate with sales teams by addressing technical and functional queries during the pre-sales phase and leading initial scoping sessions. Engaging with a variety of client stakeholders, from technical specialists to C-level executives, you’ll deliver clear and detailed project scope information to both vendors and implementation partners.

Knowledge Acquisition & Sharing – As the team’s subject matter expert, you’ll maintain your ServiceNow certifications, keep up to date with new platform updates and delta releases, and actively contribute to team knowledge-sharing efforts. This includes hosting webinars, conducting training sessions, and mentoring colleagues to foster a culture of continuous learning.

Development – You will be responsible for designing, enhancing, and maintaining ServiceNow solutions tailored to customer needs. This includes configuring, integrating, and optimising the platform. Collaborating with AI consultants, you’ll integrate AI functionality into solutions and lead ServiceNow-specific aspects of projects, including deploying and managing solutions on Microsoft Azure.

Technical Leadership – You’ll play a key role in defining best practices, driving innovation, and ensuring quality within the team. Independently managing project deliverables, you will ensure they meet organisational objectives and collaborate with other engineers to maintain high-quality standards.

Skills & Experience

As a Service Now Consultant, you’ll have the opportunity to work with cutting-edge technologies. To thrive in this role, you’ll need:

• Must be eligible for SC clearance.
• Strong hands-on experience with ServiceNow ITSM and at least one other major application suite, such as ITOM, ITBM, SecOps, GRC, CSM, HRSD, or SAMP.
• A minimum of one ServiceNow Certified Implementation Specialist certification, with a preference for candidates holding three certifications.
• Proven completion of ServiceNow Sales and Pre-Sales Accreditations in Platform, ITSM, and at least one specialised area.
• Proficiency in workflows, integrations, and customisations within ServiceNow.
• Extensive experience with Microsoft Azure.
• Skilled in developing, integrating, and optimising RESTful APIs.
• Excellent verbal and written communication skills, capable of engaging diverse audiences.
• Self-motivation, strong organisational skills, and the ability to manage multiple complex projects simultaneously.
• Strong troubleshooting skills and a commitment to continuous learning and improvement in service delivery solutions.

Company Benefits

• Remote, hybrid, flexible working options suited to your personal needs.
• A strong focus on paid certifications as a multiple-partner Gold Partner.
• Fantastic work/life balance with measures in place to support mental wellbeing.
• Progression opportunities at every level, with pathways to Consultancy and Architecture roles.
• Regular team nights out, trips abroad, seasonal parties, and company incentives.
• Private medical insurance.
• Enhanced paternity leave.
• A modern and recently refurbished office with on-site parking, should you choose to go into the office.