Job Title: Head of Technical Operations

Location: Cheshire (Hybrid working)

Salary: £80,000

The Company

A market-leading provider of core connectivity and fibre solutions, this organisation is renowned for delivering exceptional technical services and innovative solutions. With a strong emphasis on scalability, reliability, and adopting cutting-edge technologies, it continues to lead in a fast-paced and dynamic industry.

Committed to fostering a culture of excellence, collaboration, and professional growth, the company invests heavily in its people and infrastructure to drive innovation and achieve success. As it continues to grow, the organisation is seeking an experienced and driven leader to join the team.

This pivotal role offers the opportunity to play a key part in advancing the company’s mission, driving innovation, and fostering collaboration across teams. The ideal candidate will bring a passion for excellence and the expertise to lead teams in delivering impactful results, shaping the future of connectivity in a forward-thinking environment.

The Role & Responsibilities

As Head of Technical Operations, you will oversee the organisation’s technical operations, ensuring all systems, networks, and IT services run smoothly, securely, and efficiently. You’ll lead a high-performing team, drive operational excellence, and implement strategies that align with business goals. This role is ideal for a leader with a blend of technical expertise and strategic vision.

Key Responsibilities

• Lead and manage technical operations teams, including IT, network, and technical support.
• Develop and execute technical strategies aligned with business objectives.
• Oversee uptime and performance of OSS/BSS systems, network devices, and IT infrastructure.
• Manage change processes and ensure compliance with industry standards and regulations.
• Plan and execute disaster recovery and business continuity strategies.
• Foster a culture of continuous improvement and professional development within the team.
• Build and maintain strong relationships with vendors, suppliers, and service providers.
• Use data-driven insights to forecast operational needs and improve performance.
• Ensure escalated customer issues are resolved promptly and within SLA.
• Manage budgets, identify cost-saving opportunities, and optimise operational expenses.

Your Skills & Experience

• 10+ years of experience in technical operations, IT infrastructure, or systems engineering, with 5+ years in senior leadership.
• Strong knowledge of IT systems, networks, cloud platforms, cybersecurity, and data centre management.
• Proven ability to lead, mentor, and inspire diverse technical teams.
• Analytical mindset with the ability to resolve complex technical challenges.
• Skilled in managing contracts and SLAs with external vendors.
• Capable of developing and executing technical strategies in a dynamic environment.

Company Benefits

• Competitive salary of £80,000
• Hybrid working arrangements
• Opportunities for professional development and training
• Collaborative and supportive team culture
• Focus on continuous learning and career progression