Network Operations Engineer

Salary: £40,000 – £45,000

Location: Cheshire – Hybrid and Flexible Working

A market leading Service Provider that delivers internet services and fibre across the UK is looking for a Network Operations Engineer to join their Cheshire office in a hybrid manner.

The business prides themselves on delivering high-speed internet services to professional UK businesses. They have a defined goal and path, with the aim of becoming the number 1 fast-fibre business across the United Kingdom. The business will support you to work how is best for you and offers hybrid and flexible working.

Network Operations Engineer Role and Responsibilities

As the businesses newest Network Operations Engineer, you will be an integral part of the business. Your focus will be primarily to deliver operational management to a lively service desk and Network Operations team, whilst managing customer SLAs, with an understanding of ITIL. Ideally you will have a background in technical support and delivery to customers, while being a leader in the service provider environment.

As the Network Operations Engineer you will work as part of the support team. Your daily tasks will include:

• Monitoring and troubleshooting customer networks and core network infrastructure.
• Acting as support for technical escalations: Troubleshooting and resolving 2^nd/3^rd line support escalations.
• Automated and manual configurations on networks and configuration change requests.
• Having the opportunity to work closely with customers; gaining valuable career experience in client management.
• Being proactive in your approach to handling support cases.

Skills and Experience Required for the Network Operations Engineer:

• 5 years’ experience working in an MSP or ISP environment.
• Cisco WAN background, strong understanding of BGP and OSPF.
• Have worked at 3^rd line or above.
• Have customer liaising experience.
• Must be able to interphase with both technical and non-technical customers.