Service Manager

Location – Croydon/ Hybrid

Salary – £50,000

The Company

Dynamic Search Solutions is currently recruiting a Service Manager for an award-winning Professional Services client, to join their team based in Croydon on a hybrid working basis. The business has over 20 years of experience in providing Infrastructure and networks to customers all over the UK and takes pride in offering a quality service by building an experienced and talented team.

The businesses focus is on designing and developing transformations for large enterprise sites including retail, healthcare, and finance; meaning you’ll have a wide variety of clients and industries to work with. They are currently in the process of designing a brand-new Managed Service Division, where you will get the chance to completely own the design and implementation of the Services and Service Desk.

Service Manager Role & Responsibilities

• Documenting and owning the client relationships – performing service reviews, ensuring customer satisfaction, and delivering to all contractual obligations.
• Working with a variety of clients across both public and private sector.
• Working with varying levels of stakeholders.
• You will be responsible for ensuring all incidents and problems are monitored and resolved within the arranged SLA timescale.
• You will also report with customers for regular CSIP reviews.

About You

The business is committed to your personal and professional development, as you progress in your role and within the business. The business does however ask that you have:

• Experience being hands-on with designing and transitioning services.
• 3+ years’ experience within Service Management.
• Strong experience working within a Managed Service environment.
• Ideally holding ITIL Certification.
• Process driven, personable and hold strong organisational skills.
• A passion for delivering customer excellence.
• You will have previous experience of conversing with technical and non-technical stakeholders.