Service Desk Engineer (1st line)

Job title – Service Desk Engineer (1st line)

Salary – £20,000

Location – Cheshire

The Company

An exciting opportunity has arisen for a 1st line Service Desk Engineers to join a company that are partners with multiple vendors including Microsoft, Dell and VM Ware. A chance to gain exposure to Cloud technologies including Microsoft Azure as well as Hyper Converged Infrastructure and Virtual Desktop Infrastructure!

The Role

The 1^st line engineer will be a key player within the support team. You will be first point of contact for customers working with both technical and non-technical staff, supporting users at all levels, troubleshooting tickets and escalating issues to 2^nd and 3^rd line.

You will have close contact with senior members of staff, getting the chance to learn from them first hand. As such you will have the opportunity to progress quickly to a 2nd and 3rd line position and gain project delivery experience, and work alongside the sales and account teams in a technical capacity.

Skills and Experience require for Service Desk Engineer (1st line)

• A strong methodical approach in troubleshooting tickets
• Experience working with Active Directory
• Experience working with Exchange
• Have a good understanding of Windows Server and Office 365
• Experience in bespoke applications, desktop, mobile, laptop support would be beneficial
• Ideally have Managed Service experience
• Have customer liaising experience
• Must be able to interphase with both technical and non-technical customers