Service Manager

Job Title: Installations / Service Manager

Location: Newcastle, North East

Salary: £45,000 – £55,0000 basic + package

Key Skills: Office 365, Azure, AWS, VMware, Hyper-V, VDI, Hyper-Converged, SAN, R&S

The Company

A fast-growing managed service provider is looking to add to their Installations and Service Management team. They offer full managed services, across Cloud, Infrastructure, Hyper-Converged Infrastructures, and Enterprise Networks. With accreditations and partnerships across Cisco and Microsoft, they lead the way in managed service solutions.

The Role

As the Installations/Service Manager, the right person will be responsible for the overseeing and leadership of a team of technical consultants. This will be client-facing, with a focus on Service Provisioning, Service Management, Change Management, and Team Management with an emphasis on delivery processes.

Installations / Service Manager Overview

• Lead a team of technical consultants to deliver Infrastructure and Cloud solutions
• Service Provisioning and Service Delivery
• Project Management
• Change Management with a good understating of Delivery Process
• Technical understanding of Network, Infrastructure and Cloud Technologies
• Ability to interphase with technical and non-technical staff
• Working closely with technical and non-technical stakeholders

Skills / Experience required for the Installations / Service Manager

• MUST be UK based
• Minimum 3 years experience in working across Technical Leadership
• A background in Project Management
• Managed Service or Solutions Provider background
• Ideally technical experience with O365, Cloud, Networking, and Virtual Environments
• ITIL, Prince 2 certifications or equivalent is a bonus
• Have customer liaising experience
• Must be able to interphase with both technical and non-technical customers