Job Title: 1st Line Support Engineer

Location: Watford, Hertfordshire

Salary: £25,000 – £30,000

The Company

An award-winning Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to work out of their easily accessible office in Watford. This role will require some travel to client sites.

The business works across SME to large enterprise project delivery, primarily working with multiple vendors, including Cisco, VMware, and Microsoft. They work with the latest technologies from these vendors, including Modern Workplace, Azure, and Intune.

The business also has a focus on supporting their employees to upskill and progress in their careers, offering support with earning certifications from industry-leading vendors such as Cisco, VMware, and Microsoft.

1st Line Support Engineer Role Overview

As a 1st Line Support Engineer, you will be a key part of the team, focusing directly on support and troubleshooting of infrastructure technologies. Your day-to-day responsibilities will include:

• Being the first point of contact for all support tickets.
• Troubleshooting issues across Windows Servers, virtualisation tools, and storage, working with multiple key vendors.
• Delivering infrastructure support services across SME and large enterprise sites.
• Managing incoming support tickets, whilst also working proactively.
• Providing regular, professional, frequent, and relevant customer communication.
• Delivering support for Microsoft OS, servers, virtualisation, storage, backup, and cloud.

Skills / Experience required for the 1st Line Support Engineer

• 2 years’ experience working in an infrastructure support-based role.
• Experience working with Windows Server, VMware, cloud, and storage.
• Knowledge of Intune and Azure.
• Ideally, have managed service experience.
• Strong storage experience or understanding.
• Must be able to interface with both technical and non-technical customers.

If you are a 1st Line Support Engineer looking to move into a mixed role in an MSP environment, please get in touch. If you are an engineer looking to be given exposure to working with multiple technologies, we would love to hear from you.