1st Line Support Engineer

1^st Line Support Engineer

Salary: £225 a day

Status: Inside IR35

Location: Fareham, Hampshire – Hybrid

Duration: 6 Months

1^st Line Support Engineer Role and Responsibilities

As the businesses new 1^st Line Support Engineer, you will be a key part of the team, focussing directly on triaging and support internal tickets acting as the first point of contract. The day-to-day responsibilities of the role include:

• Acting as the first point of contact for the internal team.
• Supporting and ticket logging issues.
• Escalating tickets to the 2^nd Line Support Engineer when necessary.
• Managing incoming support tickets, whilst also working proactively.
• Providing regular professional, frequent and relevant customer communication.

Skills and Experience required for the 1^st Line Support Engineer

• 1 year of experience working in an Infrastructure Support based role.
• Experience triage and logging tickets.
• Able to troubleshoot issues across Office 365, Microsoft Suite, and Licensing.
• Knowledge of Office 365, MAC’s, and the Full Microsoft Suite.
• Ideally have worked within a busy support desk.
• Must be able to interphase with both technical and non-technical customers.

The Company

An award-winning Service Provider is seeking a 1^st Line Support Engineer to work in a hybrid model of 3 days a week in their easily accessible office in Fareham, Hampshire.

The business focus on providing services to local businesses, authorities, real estate, and residential housing. The business prides itself on offering support with earning vendor specific certifications and are currently going through a company transformation to help advance them forward in the future.

If you are a 1^st line support engineer looking for your next contract environment, please get in touch. If you are a desktop Support Engineer looking to be given exposure to working with multiple technologies, we would love to hear from you.