Junior Network Engineer

Job title: Junior Network Engineer

Location: London

Salary: Up to £38,000

The Company

A UK based Internet Service Provider (ISP) is seeking a Junior Network Engineer to work out of their easily accessible London office. They have ensured that you feel at home working in their comfortable and welcoming office with a state-of-the-art set-up.

Junior Network Engineer Roles & Responsibilities 

As the Junior Network Engineer, you will be part of the 24/7 NOC team working on a 4 on 4 off shift pattern. Your daily tasks will include:

• Troubleshooting and resolving 1st line support escalations
• Managing all network and server infrastructure by monitoring network status to ensure maximum network performance at all times
• Liaise with service partners and customers
• Escalate major issues to the 2nd and 3rd line
• Proactively handle support cases assigned to you
• Working on a 24×7, 4 on 4 off 12-hour shift pattern (night and days)
• Triage, troubleshoot, and fault fix
• Monitor, investigate, and diagnose any issues with service partners and customers
• Ensure SLA’s are met, documentation is correct, and policies/procedures are in place
• Working with both technical and non-technical staff as the key point of contact

Skills & Experience

• Hands-on experience working on multiple vendors including Cisco or Juniper
• Have at least 18 months of experience working in a Service Provider environment
• Previous experience monitoring, investigating, and diagnosing issues
• Have an understanding of OSPF, BGP
• Have an understanding of MPLS
• Understand firewall policies and set up of VPN’s
• Must be able to interphase with both technical and non-technical staff