Head of Customer Success – Managed Services, Service Delivery, Service Management, Account Development

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  • Posted:
    5 months ago
  • Category:
    Network Jobs
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customer success jobs

A Market leading Consultancy / IT Managed Service provider are looking to add to their extremely talented team. This company pride themselves on employee development and reward, with a view that happy employees = happy customers. Customer retention and development is key to this company, with a view that they should never lose a customer due to them delivering a poor level of service. Partnering with some of the Enterprise Technology industries key vendors including Microsoft, Cisco and VMware, my client deliver best in class services to their customer verticals.


The Role

  • The Head of Customer Success prime responsibility is to lead a team, ensure that the client receives services to their agreed deliverable’s and to the required standard of quality, within the specified constraints of time and cost.
  • Develop the key relationships within the client, ensuring the customer is maximizing their utilisation of product and services that are provided
  • Lead client engagement with key stakeholders
  • Work closely with product and proposition teams to develop new solutions and services
  • Grow managed service revenue through new and existing channels
  • Strategically add value to key clients by offering added value, whilst enabling the client to realize ROI
  • To be fully accountable for the day-to-day management of the IT Manages Services delivered into key accounts
  • Lead and develop key service clients


The Person

  • 3+ Years’ experience within a similar position
  • Have experience of supporting and influencing decision makers
  • Experience in leading a team as a Head of, Manager or Team Lead
  • Experience in managing customer service reviews
  • Comfortable driving growth from existing client base, as trusted adviser as opposed to having sales focus
  • Must have experience of working for a Consultancy or IT Managed Service provider
  • Good understanding in Managed Services, Networking, Data Centre, Infrastructure Services
  • Experience of business change and transformation
  • Understanding of ITIL and/or Prince2 methodologies
  • Responsible and conscientious professional


Head of Customer Success  – Managed Services, Service Delivery, Service Management, Account Development


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